JAN

Reminding people that they need to get their car serviced is a pretty thankless job for most car manufacturers. But luckily Toyota doesn't have that problem, because Toyota has Jan. Known for her superhuman customer service abilities, unflappable demeanor and childlike sense of wonder about all things automotive, Jan makes even the most mundane maintenance reminders something to look forward to instead of tuning out. And with Parts & Service recently overtaking car sales as Toyota's number one profit driver, her tactics see to be working.